At Shop Smart US, we want you to love what you ordered. If something isn’t right, we’ll make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible:

• The item must be unused and in its original condition
• All original packaging, accessories, and documentation must be included
• Proof of purchase (order number or receipt) is required

Items that have been opened but are defective or not as described are also eligible — see Defective Items below.

How to Start a Return

1. Email us at support@shopsmartus.online with your order number and reason for return
2. We’ll respond within 1–2 business days with return instructions and a return shipping address
3. Ship the item back using a trackable shipping method
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days

Refunds

Approved refunds are issued to your original payment method. Processing times vary by bank but typically appear within 3–5 business days after we confirm the return.

Shipping costs are non-refundable unless the return is due to our error (wrong item sent, item arrived damaged, etc.).

Defective or Damaged Items

If your item arrives defective, damaged, or not as described, contact us within 7 days of delivery at support@shopsmartus.online with:

• Your order number
• A photo or short video showing the issue

We’ll send a replacement or issue a full refund at no cost to you — including return shipping.

Non-Returnable Items

The following are not eligible for return:

• Items returned after the 30-day window
• Items showing signs of physical damage caused after delivery
• Items missing original packaging or accessories

Exchanges

We don’t process direct exchanges at this time. If you’d like a different item, return the original for a refund and place a new order.

Questions?

📞 +1 (214) 232-3794
✉️ support@shopsmartus.online

We’re here Monday–Friday, 9am–6pm